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1. Are all the goods available?
Yes, we have more than 1,000,000 items in stock, and all the products that can be added to the shopping cart are available. We will contact you as soon as possible in case of any shortage due to special reasons.Welcome to place order online: www.ohyeahqueen.com
2. What packing?
All our products are packed in nice PE self sealing bags, waterproof and moisture-proof.
3. Do you provide nice gift packaging?
Yes, we can provide nice gift carton package, it only need an extra $3 / 1 pic.
4. What size?
Our sizes are all international sizes, and the detailed size chart of each country will be attached to the detail page of each product - Size Chart.
5. Must to register as a member?
No, you can place an order without registration. Of course, registered members can enjoy more benefits.
6. Is there any discount for members?
Yes, new register will get extra 20% off when check out using the code: OY20. More member preferential policies will be coming soon.
7. Can the goods be delivered to our country?
Here are the main countries we can reach:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam, Hong Kong, Kazakhstan，Bahrain, Brunei, Cambodia, India, Jordan, Kuwait, Lao People's Democratic Republic, Maldives, Oman, Pakistan, Philippines, Qatar, Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Iceland, Latvia, Lithuania, Malta, Monaco, Serbia, Slovakia, Slovenia, South Africa, Bahamas, Costa Rica, Dominica, Dominican Republic, Jamaica, Panama, Trinidad and Tobago, Argentina, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia (Sorry, if your country is not listed above, we will unable to deliver to).
8. How to pay?
We currently accept the following payments:
We will also accepting much more Payments in the near future.
9. How to transport?
We currently offer the following shipments:
• E-packet (Economical express)
• DHL (Commercial express)
• FedEx-IP (Commercial express)
10. Do you provide free shipping?
Yes, you can enjoy free shipping if order over $69. The package will ship by FedEx or DHL.
11. How soon will send out the order?
Usually within 1-2 working days after payment.
12. How long can I get my parcel?
Economic express usually takes about 7-10 days; Commercial express usually takes about 3-5 days.
13. Can we choose a faster way of transportation?
Yes, you just need to select the fast shipments such as DHL / FedEx before you check out the order, and pay for the extra cost.
14. Can I return the defective products?
Yes, if it's a defective product, You can contact us within 30 days after receiving the goods and provide photo.Then we will refund or reissue according to the situation.
15. Can I get a refund if I don't receive the goods?
Yes, please contact us in time and provide the order number. We will follow up the transportation status of the package for you. If it was confirmed be lost, we will refund it immediately or reissue; Please wait patiently if the transportation is delayed due to bad weather or the situation of warehouse explosion on Black Friday and Christmas.
16. Can I return it if I don't like it?
Yes, we support no reason to return and exchange goods, but the freight for return should be borne by you.Moreover, due to the high cost of international transportation, we usually do not recommend returning goods It can be sent to your relatives or friends. If you still insist on returning the goods, please contact us in time, and provide the return mode and tracking number. We will refund you within 24 hours after receive the return package.
17. Will be any Tax?
No, usually we will send the goods as free gift or at a low price. Generally, there will be no tax. You can place an order at ease.
18. Do you have a warehouse in the United States?
Yes, we have an overseas warehouse in the United States. You can choose your favorite goods from the category of USA FBA (only for American customers). After payment, the goods will be sent directly from the U.S. warehouse to your hand, it only takes about 3 days.
OhyeahQueen lingerie, Make Your Life More Sexy !